June 4

Masterclass in Questioning Skills for Mediators and Negotiators – Gary Furlong
Slides

Allegories, Artisans, and ADR: Using your Conflict Management Skills to Grow your Business – Jason Dykstra
Slides

Healing the Divide: Elevating Your ADR Practice with Emotional Intelligence – Oliver Martin
Slides

June 5

Increase Your Chances of Settlement at Mediation: The Indispensable Value of the Pre-mediation Conference – Bernard Morrow
Slides | Recording

The 5 Biggest Mistakes Leaders Make When Workplace Conflict Surfaces and How To Avoid Them – Penny Tremblay
Slides | Recording

Mediating Conflicts involving Competing Marginalizations – Betty Pries and Cayla Charles
Slides | Recording

Workplace Restoration: How to use this Tool for Prevention, Resolution, and Restoration – Joy Hulton
Slides | Recording


Start in Court, but End in Arbitration: How and Why Disputes Started in Court Can Benefit From Arbitration – Eric Morgan 
Slides | Recording

June 6

The Intersectionality of Trauma-Informed Conflict Resolution – Tova Bar-Dayan
Slides | Recording

Fairness in Complaints Resolution –  Learn how ADR plays a role in ombudsing and Patient Ombudsman’s work resolving health care complaints – Craig Thompson
Slides | Recording

A Roadmap for Resilience – Strategies for Restoration and Growth at Work – Crista Renner
Slides | Recording

Explore the Opportunities for ADR Collaboration using Artificial Intelligence – Jerry Mings
Mind Map | Recording