Membership Fees:
Membership fees are refunded only if the Institute declines the application.

Sales on books, courses and promotional items are final.

Events and Workshops:

Registration Cancellation Policy: If you are unable to attend, your registration is fully transferable to another person in your organization. Please notify us as soon as possible with the individual’s name and contact information including email so that we may prepare a delegate badge.

If you must cancel, notice of cancellation must be received in writing (email is acceptable – please include “EVENT CANCELLATION” in the subject line). Unless otherwise noted, all refund requests received 11 or more business days prior to the Conference will receive a refund less a 25% administrative fee; those received within 8 – 10 business days will receive a refund less 50%. We regret that cancellations within 7 days of the event cannot be refunded.

Please note: All event sessions and speakers are subject to change.


You may expect a refund in the same form of payment originally used for purchase within 14 business days after we receive your notice. We will confirm receipt of your notice by email.