With #socialdistancing, resolving disputes online is more needed now than ever.
The COVID-19 pandemic poses unprecedented challenges to how all kinds of disputes are tackled and resolved. If the rapidly unfolding developments over the past week are indicative of what is to come, particularly in terms of social distancing and shut down of most face-to-face services, not only will existing disputes be left unresolved, new disputes are bound to arise.
As Ontarians focus on understanding and coping with the challenges posed by COVID-19, online dispute resolution (ODR) has emerged as a facet of dispute resolution that is particularly relevant now.
With almost 1,000 members across the province, the ADR Institute of Ontario (ADRIO) offers a searchable online directory that can help Ontarians easily and quickly identify potential mediators, arbitrators, facilitators and other dispute resolution professionals.
Based on recent survey responses from ADRIO Members, a resource list is now available to the public, showing dispute resolution professionals who are experienced, equipped and ready to provide ODR services to Ontarians now.
ODR is not new, and many Ontarians have found it effective to have their disputes resolved by professionals experienced in providing their services online. Here are examples of what ODR users have to say:
“Being able to continue our mediation through video has been such a help. We thought we would have to put everything on hold and neither of us wanted to do that. Thank you for all of your help!”
“I was apprehensive at first, but it was so easy and I highly recommend it as a way to meet if you can’t do it in person”.
From the perspective of a Mediator experienced in providing ODR services:
“… by having pre-mediation calls utilizing the chosen system, it is possible to respond to technical issues as well as forward the clients various training videos to prepare them…I even had an 85 year old grandmother scoff that after all her stress it turned out to be easy peasy.”
ADRIO expects the resource list to grow in the coming days and is circulating the information as widely as possible for Ontarians.
For further information, please contact:
ADR Institute of Ontario
P: 416-487-4447 ext.104